Store Policy
Customer Care
Our customers' safety and satisfaction are the most important things to us. We guarantee the quality of all of our products and promise that they have never been tested on any animals. We want all of our customers to be satisfied with all of our products and if there happens to be an issue please reach out to our support team at support@selahsoul.com.
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Please be sure to read the ingredients before you make a purchase, we are not responsible for damages or allergic reactions due to the improper use of our products. Please be sure to follow the recommended instructions to avoid these issues.
Privacy & Safety
Our customers' privacy is of the highest importance to us, so we take the pride in ensuring that we maintain your privacy. We do not give out information to third parties. When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, email address, and credit card. Your personal information will be used for the specific reasons stated above only.
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All customers will receive an email verifying their purchase along with a packing list attached. We appreciate your business and want you as a returning customer!
SHIPPING POLICY
-We ship all of our products USPS.
-Updated shipping rate will be applied to your order at check out.
-Free shipping on all orders over $50 for domestic and $100 for international.
-Please allow 3-5 business days for orders to process and ship for domestic orders and 7-14 for international orders.
Return & Exchange Policy
Due to the fact that our products are for personal care, we do not accept exchanges or returns. If there was an error in your order on our end we will gladly work with you to resolve the issue. Please be sure to read all ingredients before you make a purchase to ensure you are not allergic to anything that is listed.
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If there is an issue with your order please feel free to reach out to us at support@selahsoul.com and we will reach out to you at our earliest convenience.
Payment Methods
- Credit / Debit Cards
- PAYPAL